The service was once dependable and professional, but it seems to be deteriorating. I placed an order four months ago, and after only receiving part of it, I reached out to customer support. They informed me that I would need to cancel my current order, place a new one at a higher price, and then submit a request for a refund. I expressed that this was not a viable solution but rather created additional issues. The representative assured me they would ensure delivery. Fast forward six weeks and another chat with customer service, and I was once again told to cancel my order, reorder, and then raise a ticket for the different amount.
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