The customer service and escalation team exhibit an alarming level of rudeness, with their language and demeanor coming off as dismissive and insulting. When I filed a complaint regarding incorrect items—damaged and evidently used—their response was essentially: “This is how it is, better buy or leave it.” There was a complete lack of courtesy, empathy, and any genuine effort to resolve the situation or offer a replacement. Customers facing issues due to inadequate service deserve assistance, not condescension. It's time to shift away from the dominance of major platforms and start supporting new and emerging local e-commerce sites that genuinely appreciate their customers.
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