Review Time
Very pathetic service support team my item is returned pickup but not refund amount very pathetic service support team customer care many times contact for customer care what is time line my refund amount but not response Jahangir aslim very pathetic excuse
“Avoid buying from Amazon.in. This is not a one-time issue — I’ve faced repeated problems with multiple orders. They take your money, delay deliveries without updates, and in some cases cancel orders at the last moment without any proper communication. There is zero accountability. Customer service is completely ineffective and provides no clear answers or solutions. For a company of this size, this level of mismanagement is unacceptable. Extremely disappointing and untrustworthy experience"
Really bad service. I have ordered a mobile phone (order number: 406-3384638-2087513) and it was not delivered to my door step and they asked me to collect it from their warehouse. I contacted the customer service and they said it will be delivered to my door step but the delivery agent cancelled the order without my consent. I will never use Amazon for anything.
As a seasoned mechanic with three decades of experience, I feel compelled to alert fellow technicians and car owners in India about the significant issues surrounding a certain automotive diagnostic tool and the company's misleading practices.
1. Cybersecurity Risks: In 2026, India strengthened regulations for electronic devices for good reason. This tool connects proprietary code directly to your vehicle’s OBD2 port and home WiFi. My research indicates that the company employs a deceptive 'Virtual Office' in a major city to obscure its real identity. For users in India, this means connecting an unverified device to your vehicle's ECU, risking your data and vehicle security without any accountability.
2. Breach of India's Repair Rights: The Indian Government has initiated a Right to Repair initiative to prevent companies from compelling consumers to discard electronics. This company is a major violator. When my unit’s screen malfunctioned, they refused to provide a replacement part, insisting instead that I dispose of the entire costly device. This undermines India's goals for a circular economy and contributes to unnecessary electronic waste.
3. Financial Risks for Indian Vehicles: As Indian vehicles become increasingly sophisticated with advanced electronics, faulty third-party software can lead to costly repairs at authorized service centers, sometimes exceeding ₹1,25,000 to ₹1,40,000. Without a physical presence or genuine support in India, users are taking significant economic risks with their cars.
4. Misleading Branding: Don’t be deceived by the apparent 'American' branding. This operation is based in another country, concealing its true location behind a rented mailbox. They provide no local support for Indian customers, leaving you with an expensive, non-functional device if issues arise.
Conclusion: Indian car owners deserve clarity and repairable tools. It is advisable to steer clear of this company until they align with India’s Right to Repair regulations and demonstrate their security practices.
The customer service and escalation team exhibit an alarming level of rudeness, with their language and demeanor coming off as dismissive and insulting. When I filed a complaint regarding incorrect items—damaged and evidently used—their response was essentially: “This is how it is, better buy or leave it.” There was a complete lack of courtesy, empathy, and any genuine effort to resolve the situation or offer a replacement. Customers facing issues due to inadequate service deserve assistance, not condescension. It's time to shift away from the dominance of major platforms and start supporting new and emerging local e-commerce sites that genuinely appreciate their customers.
I ordered a waterproofing solution in GREY but received it in WHITE. When I requested a replacement for the incorrect color, I was shocked to be told that the correct product was sent. It's hard to understand how WHITE can be considered the same as GREY. I've been trying to resolve this for the past 15 days, going through frustrating interactions with their support team, but have had no success. I even reached out to their grievance email, but there has been no response. The customer service has been disappointing and unhelpful. Proceed with caution.
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