I ordered an item with a next-day delivery promise, but the next day I received an email stating it had been delivered, which was not the case. I contacted the courier, who said they would follow up. When I called customer support, I was told such issues sometimes happen and my order would likely arrive in two days. On the second day, I checked with the courier again, and they said it would take two more days to locate my package. I contacted support again, and was informed that they would log a support call that would take 72 hours to track the parcel. Eventually, the package was delivered and left with the security guard without any attempt to deliver it to me directly. A week later, no one from the courier or support has followed up to confirm the delivery.
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