amazon.sa

worst online store, worst customer service.

I had my worst online shopping experience with Amazon.sa..PS5 is extinct of the market and official retailers drop few quantities in random times. Amazon.sa drop rate was Very low and it was extremely hard to find one. I went there on their product page everyday, refreshed ps5 page every ten minutes or so, and the miracle happened.. Around 10 AM in 30th of November I ordered a PS5, after literally 2 weeks of refreshing, the product was dropped before and I missed it by seconds a lot.HERE'S WHERE AMAZON SA SHOWED HOW TERRIBLE THEY ARE.. The order was supposed to arrive at 3rd of December. I waited patently. at the day of arrival My phone was right next to me and I was home all day, the console never arrived. NOT ONLY THAT, AMAZON SHOWED ME THERE WAS A DELIVERY ATTEMPT WHILE THERE WASN'T! They contacted me next day and told me I will get my order on the day after that, 5th of December. The day has come, and again, they never delivered. At this day, I was keeping track of my shipment via Amazon's QExpress shipping company, the order was constantly changed from "ready for shipment" to "out for delivery" to "no response from customer" to "ready for shipment". I notified Amazon about this suspicious actions on my order and they just told me don't worry, sadly I didn't.Next day the delivery page said the order will be delivered by 8 PM. Cool, I went to work in morning and on my way home (2 Pm) shipping called me for delivery, I asked them kindly to wait a while since I was out. Few minutes later, MY ORDER WAS CANCELLED BECAUSE "CUSTOMER REJECTED ORDER"!!! OH MY GOD!!HERE'S THE SECOND WORST THING THAT HAPPENED WITH ME, Amazon's customer service. I informed them about all that I've mentioned, their response was: "we're sorry for this incident, but the product has returned to the seller. PLEASE RE-ORDER". Yes, You read it right. THEY TOLD ME TO RE-ORDER A PRODUCT THAT IS ALWAYS OUT OF STOCK AND TOOK ME 2 WEEKS OF REFRESHING TO GET IT. WITH ALL COLDNESS THEIR CUSTOMER ASSISTANCE TOLD ME REORDER!I literally contacted them 20 minutes after I was informed the order is canceled. No way on earth it could have arrived to their warehouses that quick. The seller was Amazon itself and the order was Amazon fulfilled. I'm 100% sure they could have provided me more help.. Amazon's policy of delivery says that the order gets canceled after 3 consecutive failed delivery attempts which I'm no way eligible for cancelation. Their customer service never heard me, never heard my arguments, they just copied and pasted the same talk, "sorry, re-order.", I offered them I will go to pick it up myself, they refused. I asked if they don't have a clear reason of cancelation then they should compensate me with another ps5 at the same price, they refused. In all words, they are not willing to help you. I've never been that disappointed after that much effort I've put to get this ps5. More disappointed that I was trusting such a "reputable" website. I should have known that Amazon Ksa is NOTHING RELATED IN TERMS OF QUALITY, DELIVERY AND CUSTOMER SERVICE like Amazon US and Amazon Europe. You shouldn't trust them with their delivery and you should buy anything worthy from them. They took my time, they took my joy. I can't even have a smile on my face since I've read that cancelation message.Proof:Order# 408-7154545-6521166Shipped with QExpressTracking ID QSA025275908

Date of experience: Dec 08, 2020