I have been using this delivery service for about 2 years without any issues, but my last two orders have been problematic. I always select the option to not substitute items, yet they replaced items I specifically requested not to be changed. For instance, I wanted powdered hazelnut creamer, but they sent liquid french vanilla instead. Additionally, I faced significant challenges with customer service, being transferred six times before giving up. There's also a frustrating issue with the repeat items feature, as I can't remove items from it. Overall, I've decided to stop using this service and will switch to other stores.
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