Amazon Prime is a waste of time. Their customer service agents are clueless and lie. Their customer service seems to be based out of the country. Their leadership team is rude. I canceled prime. I don't spend my money where customers are treated like garbage.
Pratibha in customer service could careless about issues and her manager Mohit was HORRIBLE as well. He shouldn't have a leadership job at all!! He isn't helpful, lacks empathy and knowledge. Amazon has gotten worse. Seems they're there just for a check. Not for the customers
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