Just returned from a 14-night cruise in the Caribbean, and it was a dreadful experience. The air conditioning was inadequate, and the buffets at breakfast and lunch were chaotic. Customer service was virtually non-existent, and my complaints were mostly overlooked. The staff seemed untrained, with some being rude and arguing in front of guests. Complaining to the reception was futile. I’ve never encountered a cruise where you had to pay for a glass of iced water unless you purchased a drinks package! Disembarkation was poorly managed; we were taken off the ship at 2 PM and waited six hours at the airport before our flight home. The ship is in dire need of refurbishment; we had a black sooty substance coming from the air conditioning vents. The decor was outdated, with Christmas decorations from the 1970s. A few staff members and managers admitted to struggling with the quality of their team. I would strongly advise against this company.
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Ambassador Cruise Line is a brand-new cruise line and is the first new British cruise line to be launched since 2010. Its purpose is to inspire and delight every guest to enjoy an authentic cruise experience effortlessly, and sustainably. Ambassador’s staff and crew will be the friendliest, and most diverse, in the industry. Guests will make long-lasting friendships both with fellow guests and crew, creating a community at sea.See more
