I have been with Amber for just over a year. I have a 5kw system with a Tesla battery. My solar system is very efficient and solar and my battery runs > 90 % of my power needs. At first I was getting negative monthly bills and then mid year I received a letter from Amber saying that there was an error with their algorithms and that I owed them $100's. I disputed this with figures to support my argument and heard nothing. In recent months I have again disputed a bill which should have been much lower and once again I sent a spreadsheet of daily costs according to the Smart app. I all I get back is a standard apology that they can't attend to my matter. To cap it off on a recent fiercely hot day when prices spiked to $35 kWh I had a full battery and earned $45 in the evening. The next day this had disappeared from my Amber records, showing that I earned only a few dollars.
I am planning to report this to the appropriate Ombudsman and find another supplier. Amber has zero service if you encounter an issue and they have ripped me off. Stay clear of these cowboys.
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