★☆☆☆☆ Misleading Holiday Promotion and No Support Response Just two days before Christmas, this company was promoting a discount. On December 23, the offer was clearly visible. However, on Christmas Eve, when I tried to complete my purchase, the discount had disappeared without any warning or explanation. Removing a promotion at the last minute—especially during the festive season—gives the impression of a bait-and-switch, as customers make decisions based on advertised prices that suddenly vanish at checkout. I reached out to both the support team and marketing to request that the discount be honored or, at the very least, to seek an explanation. Unfortunately, I received no response at all, not even a courtesy acknowledgment. If the promotion had specific terms or an expiration date, it would be understandable. A response, even a denial, would have shown a level of professionalism. Instead, the complete lack of transparency and silence reflects poorly on how this company addresses customer issues. Requested Resolution: I am asking that this company honor the discount as it was advertised on December 23, or provide a suitable credit or adjustment. Potential customers should be cautious that advertised discounts may disappear unexpectedly and that reasonable inquiries may go unanswered.
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Provides sales, service, and support of weather stations, weather equipment, weather radios, weather instruments and software.
