Review Time
★☆☆☆☆ Misleading Holiday Practices and Lack of Support Response Just two days before Christmas, this service was promoting a discount. On December 23, the offer was clearly visible. However, on Christmas Eve, when I attempted to finalize my purchase, the discount had vanished without any warning or explanation. Removing a promotion at the last moment—especially during the festive season—gives the impression of a bait-and-switch, as customers make decisions based on advertised prices that suddenly disappear at checkout. I reached out to both the support team and marketing to request that the discount be honored or, at the very least, to seek an explanation. Unfortunately, I received no response at all, not even a courtesy acknowledgement. If the promotion had specific terms or an expiration date, it would be understandable. A response, even a denial, would have shown a level of professionalism. Instead, the complete lack of transparency and silence reflects poorly on how this service addresses customer issues. Requested Resolution: I am asking that this service honor the discount as it was advertised on December 23, or provide a suitable credit or adjustment. Potential customers should be cautious that advertised discounts may disappear unexpectedly and that reasonable inquiries may go unanswered.
★☆☆☆☆ Misleading Holiday Promotion and No Support Response Just two days before Christmas, this company was promoting a discount. On December 23, the offer was clearly visible. However, on Christmas Eve, when I tried to complete my purchase, the discount had disappeared without any warning or explanation. Removing a promotion at the last minute—especially during the festive season—gives the impression of a bait-and-switch, as customers make decisions based on advertised prices that suddenly vanish at checkout. I reached out to both the support team and marketing to request that the discount be honored or, at the very least, to seek an explanation. Unfortunately, I received no response at all, not even a courtesy acknowledgment. If the promotion had specific terms or an expiration date, it would be understandable. A response, even a denial, would have shown a level of professionalism. Instead, the complete lack of transparency and silence reflects poorly on how this company addresses customer issues. Requested Resolution: I am asking that this company honor the discount as it was advertised on December 23, or provide a suitable credit or adjustment. Potential customers should be cautious that advertised discounts may disappear unexpectedly and that reasonable inquiries may go unanswered.
I purchased and installed an Ambient Weather station WS5000 in December, 2022. Two weeks ago it stopped reporting outside temperature or solar radiation (W/M2) values. I contacted tech support (Matt Murphy, ticket #234925). Following the reset instructions that he provided failed to solve the problem, Matt advised I just buy a new sensor array because the old one is unrepairable.That is pretty much replacing the entire weather station. Turns out the negative reviews I read were correct – they don’t last and are unrepairable. I gambled on this product and lost. $450 is too much to spend on a weather station with a one year warranty that only lasts a couple of years.
We brought a WS-2902C with a weather camera, and while it looks good, it's not lived up to what we expected from a several-hundred-dollar weather station.The camera is massively over-exposed when looking into the setting sun, rendering it practically unusable for what it was bought for. This was brought to the attention of AW immediately after installation who stated the "lens flare" is completely normal and the camera is not defective - despite side-by-side images with our existing camera in exactly the same spot being far superior and it not suffering the same problem.The lightning sensor has never detected any strikes, despite changing sensitivity levels and batteries on multiple occasions and several storms over the last year passing through. And yes, it is connected to the display! :PAnd to top it off, at the 14 month mark, the outdoor temperature & humidity sensor failed and requires replacement. As the warranty is only 12 months, they charge you for it. This is a $40AUD part, but AW want to charge more than $70AUD for shipping - so nearly $120 total, for a $40 part. And you can't buy the sensor buy itself, you have to buy the complete enclosure.Finally, we left a less-than-stellar review on their own website detailing the initial problems (Camera, lightning sensor not detecting, etc) and they are clearly censoring anything less than 4-star reviews, as ours has never been posted.USE CAUTION - you could probably do better with a Davis Instruments or similar package. Pricier, but you get what you pay for...
I contacted their customer service at the end of January and it took almost one month for them to get back to me with a proposed fix. The fix didn't work, I responded 24 hours later to let them know this and since then (2 plus weeks ago) have not heard from them. Tried calling them and their customer service line says there is no-one available to talk to me. Worst possible customer service company I have come across.
Received notification today that if we want alerts from the weather station I paid good money for, they gather free weather intelligence from over MY wifi, now I need to start paying for alerts. Absolutely ridiculous. Bait and switch.
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Provides sales, service, and support of weather stations, weather equipment, weather radios, weather instruments and software.
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