Extremely horrible service from the pros as well as customer service. A cleaner came to my home and did not complete the cleaning fully due to having to pick up her son as she was late to this Cleaning appointment. She asked me to look over the cleaning, I told her that the shower was still dirty, asked her to redo it, as well as the floor was swept, and there were still dust and dirt particles on the floor that she was going to leave.I removed the rugs for her to complete this sweeping & mopping and asked to place the rugs back for her to vacuum. She said she couldn’t because she was already late due to a prior Cleaning and had to pick up her son from school. I reported this issue to customer service as I have in the past as I have had multiple unsatisfactory cleaning with people showing up to the apartment homes with people that are not Screened or told that they will be coming with these people. I have had pros come with three additional members as well as having children in my home with these pros. You reach out to the customer service the live chat hangs up every time the screen is idle. The phone service does not work as it hangs up immediately. They do not do follow ups to emails or do the text backs as they said. And to make matters worse, they let the pro know that you have said the cleaning was unsatisfactory to where they are calling your phone when they have access to the address of your home. There is no privacy and safety concerns with this company. The live staff is completely combative and wants to act like they don’t know what’s going on. Whenever every conversation is emailed to you after it is at. Liam is extremely horrible as a live agent chat and rude and combative. Wants to act like you did not just speak to him when he is the main person that is on the live chat. Michael also never reached back with a text back confirmation. And their cancellation policy is horrible wanting to charge for two additional cleanings after 1 hour of a year subscription. Do not recommend.
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Amenify is a real estate technology company that offers professional cleaning, chores, food & grocery delivery / pickup service, handyman services, turnover services and other lifestyle services across the US.
