I had an incredibly disappointing and frustrating experience with America Car Rental in Cancun. They misrepresented their services and provided a subpar vehicle. I had booked an automatic VW Golf or an equivalent, but instead, I was given a manual Renault that felt cheap, was infested with ants, and was in poor condition on the outside.When I raised my concerns about receiving a manual car despite paying for an automatic, I was told that the only available automatic was an additional $75 per day, or they would cancel my reservation. The car I received was uncomfortable, making me feel every bump on the road, and the air conditioning was unreliable.I also attempted to address my concerns via email, but my complaints were ignored. Overall, I felt powerless and frustrated with their service! The price I paid was good but you cannot trust this company and you’d be better off paying a little bit more for a reputable company. Avoid these charlatans and liars.
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