UPDATE ON HOUSTON, TX RENTAL SCAM!!!It's been 1 month since my rental and now they have completely stopped answering my phone calls and/or texts. They flat out ignore me and never returned my security deposit. I've filed a complaint with BBB, Priceline, and my bank. They are liars and scammers.!!!!!!!INITIAL REVIEW FROM SEPTEMBER:DO NOT USE THIS COMPANY!! They are horrible. If I could give 0 stars I would. Priceline needs to remove them from their website and I'll be sending a complaint to them right after this. I've been patient and I'm done now.I rented a car for 1 day in Houston. I was charged $56 and a $200 deposit...NO PAPERWORK WAS PROVIDED. The car was old and dusty....they literally just bought it from an auction probably and didn't even bother to run it through a car wash. It still had all the writing on the window from the junk yard. I wasn't in the mood to go all the way back to the airport to another car company so I took it and left...and said a prayer that I could trust Tan (the employee).The car issues: back left passenger door wouldn't open from the inside; car would rattle and shake when braking; car was not clean.The location: located in a makeshift office at the Ramada lobby. No one was there when I arrived to return the vehicle. I had to call Tan 15 times before he answered (because apparently he's the only phone number you can call for this location). Luckily I had time to spare to wait for him to come back so I could return the car and get back to the airport. They will only communicate when it's time to pick you up and get your money....after that CRICKETS! Picking up and hanging up the phone, sending to voicemail...no other number but the one that leads to his cell. I have to call back to back like a stalker to get any kind of response.The deposit issue: Tan assured me I would get my deposit back, and now it's been 4 business days and he's telling me it takes 18-21 days!!!! Never heard of this in my life and from reading the reviews, it's a lie. There's nothing even online that says that timeframe in regard to the deposit. They are full of sh*t.I will be getting my deposit back one way or another and until then, I will continue to blast this company.You call the "US and Canada" customer service number online, and it leads to Mexico. BIG FUCN SCAMMERS.I only trusted this company because I always use Priceline and have never had an issue....never even thought to check the reviews prior to renting. Going forward, I'll be checking everything. They are a DISGUSTING company and need to be shutdown.
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