american-airlines.com

2
2 Based on 128 reviews

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Todd
American Airlines poor service and poor operations

AA is Worse than Spirit AirlinesAfter dropping my daughter off at college Ohio I needed to take a flight back to Manchester NH with a connection @ Reagan Washington. After we pushed off the gate, we were told that there was a delay for me in traffic control and we need to sit on the tarmac for 40 minutes, no fault of American Airlines. When we landed, we needed to wait again for 40 minutes for a gate to come available. After finally getting to the gate, the flight crew made us wait 15 minutes while they unloaded the plane before opening the door. When the door finally opened I ran to my next flight and got there at exactly 10:01, but they already pushed the plane back that was scheduled to takeoff at 10:15. It seems they couldn't wait for the plane that their crew delayed a couple minutes. When I asked them if I could get a voucher for a hotel, they said it was blamed on traffic control and therefore they could not give a voucher to me and another gentleman that was traveling... Read more

1
Date of experience: Jan 12, 2026

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