My daughter was flying home to Florida this morning from Albany NY. Arrived about 4am for 6am flight. AA was not prepared for the holiday travelers in an airport undergoing renovations. The bag check line was excessively long, in a very congested area, and intertwined with the TSA line. Little to no direction occurred, no sense of urgency was noted, and many people were left with virtually no chance of making their respective flights. Daughter made decision to forego the checking of her bag, as she could not afford to wait in the bag check line and then get into an excessively long TSA Pre-check line and still expect to board her plane on time. Consequently, I will need to find alternative methods to get her luggage to Florida. Other airlines did not have any apparent issues and AA's lack of organization, perhaps lack of staffing, etc. was causing a lot of problems for their customers as well as other travelers. ZERO STARS should be an option.
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