The worst experience I have ever dealt with. Plane delayed in St. Lucia four hours solo traveler. Have to get a connecting flight to Miami cannot make it. Four different phone calls. I finally got a rep that explained that I have to jump through all these hoops now. I won’t arrive in Miami until 9 o’clock then I have to go through two hours of customs. Then I have to go to AA customer relations desk. I have to get them get a new boarding pass that they have to find me a hotel hopefully then find a hotel with the shuttle. So I will get some hotel at 2 AM. I then have to get four hours. Sleep and catch a flight back at 8:30 AM. The fact I spoke to five different reps was told incorrect information on all of them until the last one. The 4th rep the gentleman hung up on me. I will never fly American ever anywhere again. This whole or deal has been absolutely disgusting and the customer service is terrible and the fact that you cannot get a new digital boarding pass I have to go to the customer relations desk to get it is archaic. American Airlines customer service awful is that I don’t know what they’re doing and that I have to go through all these hoops due to mechanical issues is Ludacris and then im a solo passenger woman with 67 actually deal with this crap. I’ll be lucky if I get to the hotel at 2 AM I can’t even guarantee. I’ll even get a hotel and I’ll tell you right now. If I don’t get a hotel tonight there’s gonna be hell to pay. Never again.
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