The whole experience was extremely poor. From the trickery on the original price when I booked for $10 a day + price of insurance to $35 a day without insurance. (cheaper to rent at airport with a known rental company. The price tripled from the original booking and didn't include insurance. When I arrived at the airport I couldn't find someone to guide me to this company so i had to ask people around on where I should go. I waited 25 to 30minutes for a bus to pick me up and take me for a 15m drive where i would get the car i rented. This is again deceiving since this company does not operate at the actual airport. Their answer when questioned was this is considered "federal area of the airport". When I went to pick up the car, the rental company told me that i hadn't book with insurance and advised me to take it so I did. At the airport for the same amount of days with the best insurance and better car I would get $138 and in this company I ended up paying $160 with the middle insurance (against others, collision, theft etc). At the end of the rental, when I return the car one of the tire covers was missing (since it was tied up with two bracelets and easy to break loose specially with the road conditions in mexico) and they charged me $40. (basically a day's rental, when i had purchased insurance). Worst experience possible and I will make sure to share this experience in every platform this rental company is on. - This was a reservation for Cancun airport
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