Instead of American Dream Relocation coming, they sent a third-party to move us. Unlimited Moving and Storage, the “associates” name is Stivenson Mendez. It was only two guys for the entire house, and they didn’t even finish it the same day like they were supposed to. Plus they refused to not charge us for stairs, even though American Dream Relocation made that guarantee. In this house we had two sets of stairs, going upstairs, and one to the attic area. They not only charged us for using stairs, they double charged us because there were two sets of stairs going up to the 2nd level , I mean, WTF?! Seriously?! If I had known that they were gonna do that, I would have them just use one set of stairs! They also charged extra for items they felt were too heavy, I.e a cement bench we had in our backyard. None of this was communicated a head of time and we’ve moved that bench several times and other companies did not charge extra. They nickeld and dimed us left and right .
We called American Dream Relocation , multiple times. We tried both Billy, and Frank. We spoke to each of them once, and they were supposed to sort it all out. Then we never heard from them again! No return phone calls, no returned text messages, all phone calls to them, went to voicemail, or just continued to ring.
Absolutely no contact, or assistance, once they got our deposit! A truly horrible company, and dishonest company to deal with, especially during such a stressful time. We even had to pay them twice because they changed the price before the move. (that should’ve been a sign right there!)
Then the “movers” that were sent, that came underprepared and understaffed, wanted the $4000 in cash! And only cash! After about an hour and phone calls going back-and-forth to the offices, he accepted a check, under the name . No credit card like a normal company, but a check to a specific name, Stivenson Mendez. (That sure doesn’t sound like a company.) And on top of it, they refused to give us receipts! The main guy spoke English, but the other guy didn’t speak a word outside of Spanish. So he never knew what we were asking.
Then, after Unlimited Moving and Storage loaded half our stuff on the truck, came back and said “since there was more than we planned, that will be an extra $8000 charge” so this hour and a half move went from $4000, to $12,000!!! And of course they wanted that in all cash! We had to borrow from five different relatives just to come up with the money, and pull some from my wife’s 401(k)! I don’t know if they felt like they could rip us off because I’m handicapped now, after two strokes, or what! We almost had to give up the house we were moving into, because we were charged such ungodly amount for their moving services!
Of course, they said we didn’t have to pay it and they would leave, but they already had half our stuff loaded, and we were supposed to be out the next day! A true bait, and switch con game!
Then to top it all off, our new house had stairs too, and they refused to move anything off the truck until we paid them an additional $300! Even though we just paid them $12,000 for the move! Oh, and this was at 11 PMp.m. that they finally showed up, 10 days after we asked them to drop it off. They said oh we have two weeks to drop it off, but we told them over two weeks out. And they still didn’t do it on time.
Plus, just to make things more fun, they lost a bunch of our things! They said they’ll track them down, and bring it over next time they are in Cincinnati. That was six months ago! Guess they never came back to Cincinnati again?! so they just kept our things! Anything else missing, they would give us 0.06 per pound of the items they lost! Seriously?! we had to pay a hell of a lot more than that for the items in the first place! We also received other people’s belongings, after we told them they didn’t even bother to come and get it and return the items to their rightful owner.
Additionally, things mysteriously disappeared from the move! There were several items, but the most painful one for me was a $400 sword, that was used on the TV show Highlander! It was one of my view prize possessions. What’s really strange, is that I had it hidden in a wardrobe box, since that’s all that it would fit in. But that box had been opened, and resealed with that plastic wrap on it! It is very mysterious, that something would vanish into thin air when it was securely packed in a box!
Sorry for the long story, but I just wanna make sure people know what is going on with these Companies! American Dream Relocation, Billy, Frank, Unlimited Moving and Storage and finally that Stivenson Mendez are thieves, con, artist, and liars!
And just for reference, the hour and a half move for $12,000, my move from Texas all the way to Kentucky, a 15 hour move, only cost $6000!
Do yourself a favor, and stay far away from these people! Run, don’t walk away!
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American Dream Relocation: Your Trusted Moving Partner
At American Dream Relocation, we pride ourselves on being a premier moving advisory service, dedicated to making your relocation experience smooth and stress-free. Licensed and seasoned in the intricacies of moving coordination, we excel in designing tailored moving plans to meet your unique needs. Whether it’s a local move, long-distance relocation, or a commercial transition, our focus on precision and professionalism ensures a seamless journey from start to finish.
We’re committed to delivering exceptional customer service and meticulous planning, guaranteeing that your belongings are handled with the utmost care. Trust American Dream Relocation to be by your side every step of the way, turning your move into a positive and worry-free experience.
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