I made a purchase from this company without checking reviews first. The website appeared very professional and convincing. In August 2025, I ordered a pure silk shirt that looked appealing in the images. However, the shirt I received was nothing like what was advertised; the fabric and buttons were of poor quality, it clearly wasn't silk, and there were no labels indicating its composition or care instructions—both of which are standard on new clothing. The website provided no information about the shipping origin or return procedures. When I attempted to return the shirt, I was informed that I would need to send it back to the Netherlands at my own expense. I argued that it was unfair to bear return costs for an item that was not as described, but the company remained unyielding and reiterated their returns policy. I insisted on a return label, but they refused. I then contacted my payment provider to dispute the transaction, explaining that the item was not what I had ordered. They initially refunded me pending further investigation. However, six weeks later, I was informed that my account was charged again because the company provided their returns policy. I was told that unless I could provide proof of return, the claim would stand. This experience was very disappointing. It seems this company has found a way to sell subpar products while relying on a returns policy that unfairly places the return costs on customers, even when they send items that do not match their online representation. I'm also disappointed with my payment provider for allowing this company to operate under such terms.
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