I had a terrible experience with customer support today. I spent 165 minutes chatting with two supervisors who kept transferring me back and forth instead of actually solving my problem. Every time I asked to speak with a manager, they ignored the request and sent me to another supervisor again.
My issue was urgent, and I repeatedly asked them to resolve it, but nothing was done. Instead of helping, they kept delaying and transferring the chat. After wasting all that time, they suddenly told me I had to make the full payment within 2 minutes, which is completely unreasonable after making me wait almost 3 hours.
This experience ruined my evening and even my dinner time. Extremely frustrating and disappointing service. I expected proper support, but instead I got poor communication, no accountability, and no real solution.
Very bad customer service experience.
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