I disputed a charge on my AMEX from StubHub. The dispute was:
On February 22, 2026, I went online intending to purchase to James Taylor tickets for Jones Beach Theatre on June 23, 2026. The first screen that came up were “tickets” called “Fast Lane Pass”, and I purchased it thinking they were the tickets. The next morning, I realized that these were actually not tickets to the concert, but some type of add on. If they were an add on, why was I able to buy them without buying actual tickets? Without the concert tickets, these “passes” (strangely also referred to as “tickets”), are WORTHLESS. The website is intentionally unclear and misleading by first offering these “tickets” which were really just add on passes, apparently so you don’t have to stand in line? Why would I need these without actual tickets. I was not offered to buy the actual concert tickets first, only these “Fast Lane Passes”. I sought and was denied a full refund of the $120.16 from Stubhub for these two “Fast Lane Passes” because Stubhub’s website was deliberatively deceptive and did not supply what I believed I was buying, as these passes are worthless without actual concert tickets. It is important to note that the Stubhub representative Bladimir told me I could try to sell these passes to someone else online, but Stubhub would not let me do so without TICKETS. It is rather ironic as they allowed me to buy these passes without actually buying concert tickets, but will not let me sell them to someone else without actual concert tickets.
AMEX dispute resolution initially gave me credit for the charge and then reversed its decision stating that they have a” no refund” policy for tickets. I went back and forth with the representative saying that I can understand that for actual concert tickets, but the website presented these add on "Fast Lane Passes" as actual concert tickets and offered these passes to me without offering to sell me concert tickets. I am a long time customer of AMEX, and the AMEX card has always been my go to card when buying thing, particularly online, because they usually credit any disputes, particularly where it is a scam and when the things being bought are not what is represented. I am so disappointed with AMEX and I will not longer be using it for any purchases, online or otherwise, due to this.
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