Very poor experience. Needed to know my virtual card number to marry up transactions between my physical and virtual card. Despite website providing an FAQ for this, they advised it's not a service they can provide. When I explained that I had been using their website for an hour trying to get this info, they couldn't care less. I advised that I'd just have to accept my loss (as i wanted to check details with a merchant using virtual car number), they closed the chat.
As a complaint manager in financial service, this should've been escalated as a complaint in line with FCA and FOS requirements.
As it's want a great amount, I just left it - but I shouldn't have had to,
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