Very disappointed with the overall customer service I’ve experienced. For five months, I’ve been trying to resolve an issue and found the process frustrating and exhausting.Today, however, I finally spoke to someone who genuinely listened without interrupting. She took the time to investigate properly, called me back exactly when she said she would, and resolved the entire issue within about 45 minutes.Cara deserves real recognition for the way she handled this. Professional, attentive, and effective. Thank you, you made a very stressful situation much easier.
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