Review Time
I was loyal to Amex for years. I had over 40K delta skymiles points. They recently tried to double charge me for my membership. I lost my old card and they told me that they could not send me a new one because I had reported mine stolen too many times. This never happened. I had never reported my card stolen. They then opened me a new account and even though I had just paid my membership fees i January, they tried to charge me again in March. I cancelled my card at that point what else was there for me to do?
Very disappointed with the overall customer service I’ve experienced. For five months, I’ve been trying to resolve an issue and found the process frustrating and exhausting.Today, however, I finally spoke to someone who genuinely listened without interrupting. She took the time to investigate properly, called me back exactly when she said she would, and resolved the entire issue within about 45 minutes.Cara deserves real recognition for the way she handled this. Professional, attentive, and effective. Thank you, you made a very stressful situation much easier.
I was loyal to Amex for years. I had over 40K delta skymiles points. They recently tried to double charge me for my membership. I lost my old card and they told me that they could not send me a new one because I had reported mine stolen too many times. This never happened. I had never reported my card stolen. They then opened me a new account and even though I had just paid my membership fees i January, they tried to charge me again in March. I cancelled my card at that point what else was there for me to do?
If you intend on actually using your credit card DO NOT get an AMEX. I was approved for a $33,000 limit over 3 years ago, I hardly ever carried a balance and always paid the card off. One month I charged roughly $7,000 to the card (21%) utilization, and before the statement even closed they suspended my account and reduced my limit to $8,000. Do not use this company.
Terrible user experience. I've been a customer for years, the first time I ask them for help following a dispute with a business who behaved dishonestly they refused to do anything in my favor. They present themselves as a premium service but won't be on your side when you need them. Avoid them at all cost.
My card has been locked for over two weeks now. A few days after speaking to a CS team member and nothing changed on the card. Called again and spoke to someone who said they couldn’t unlock it and it would take 10 business days to rectify (it’s a locked card!). Heard nothing and have since tried to go on and it said I imputed incorrect info (it definitely wasn’t!). Poor, poor customer service.
My wife and I have been clients off and on for more than 30 years. Yesterday, I had a experience that inclined me toward "off" mode yet again...Namely, I phoned Customer Support to obtain a copy of a Form 1099-MISC document for tax year 2025 which supposedly was mailed via USPs to my home address, but never got got there. I was informed, first by an associate, then by a manager in Level 2 Support that there is no capacity or willingness on the part of American Express to (re)convey that document to me. I doubt that I am the only AmEx client to have had this experience...
I am a former American Express customer and have found it effectively impossible to contact them.Once my account was closed, my card destroyed, and online/app access removed, all digital contact routes became unavailable. Every online form or help option requires a login or card number, which a former customer no longer has.This leaves the phone as the only contact option. I attempted to call the international support number while living abroad and was left on hold for over 40 minutes with no answer, eventually having to give up. This resulted in significant call charges, which is unacceptable for simply trying to ask a basic question.The reason for trying to contact them was an unexplained attempt to collect approximately £50 via Direct Debit. I received no email, no statement, and no explanation. I am not disputing the charge at this stage. I simply want to know what it relates to and, if valid, settle it. However, American Express provides no reasonable or accessible way to do so once an account is closed.The lack of any written contact method and an unusable phone system means former customers are completely locked out. This is not what should be expected from a financial services provider.
Had a $30,000 credit limit with American Express Lowes card. They sold out to another bank. Didnt like the new terms so I cancelled my card and switched to American Express Blue cash. I was approved but was only given $1000 credit limit!!! I have a 810 credit score and never late with a payment to American Express. This is a slap in the face. Amex never mentioned in there application that they would only give $1000 credit Limit. I have never in my life been so disgusted with a company. AMERICAN EXPRESS BLUE CASH you are the worst of the worst!!!
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