At the beginning of the year I canceled my AMEX account that I had had since the turn of the century because AMEX became ageist and unresponsive. My 79 year-old wife mistakenly ordered a $177.95 product that was shipped through Cartpanda. I mailed the unopened product to the return address. After a great many calls and disputes filed with AMEX, it refused to refund the $177.95 because we (I'm 81) did not follow Cartpanda's return policy-that neither of us knew anything about. We're both Technically challenged so I doubt we could have followed it if we had known about. AMEX's customer service reps were unfailingly polite-Cartpanda's never were-but still we got nothing from AMEX. I never objected to paying AMEX's annual fee, but after this experience I never again will, and urge others not to. As retired on fixed incomes, we still feel violated.
Claim your business profile now and gain access to all features and respond to customer reviews.
