My wife and I have been clients off and on for more than 30 years. Yesterday, I had a experience that inclined me toward "off" mode yet again...Namely, I phoned Customer Support to obtain a copy of a Form 1099-MISC document for tax year 2025 which supposedly was mailed via USPs to my home address, but never got got there. I was informed, first by an associate, then by a manager in Level 2 Support that there is no capacity or willingness on the part of American Express to (re)convey that document to me. I doubt that I am the only AmEx client to have had this experience...
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