I am a former American Express customer and have found it effectively impossible to contact them.Once my account was closed, my card destroyed, and online/app access removed, all digital contact routes became unavailable. Every online form or help option requires a login or card number, which a former customer no longer has.This leaves the phone as the only contact option. I attempted to call the international support number while living abroad and was left on hold for over 40 minutes with no answer, eventually having to give up. This resulted in significant call charges, which is unacceptable for simply trying to ask a basic question.The reason for trying to contact them was an unexplained attempt to collect approximately £50 via Direct Debit. I received no email, no statement, and no explanation. I am not disputing the charge at this stage. I simply want to know what it relates to and, if valid, settle it. However, American Express provides no reasonable or accessible way to do so once an account is closed.The lack of any written contact method and an unusable phone system means former customers are completely locked out. This is not what should be expected from a financial services provider.
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