I have reached out to AMEX customer support a few times to understand their policies so I can make financial decisions. On multiple occasions, these customer service representatives have given me very incorrect information because they didn’t understand their own company’s policies. When I reached out to escalate that this has happened, even managers were like, “sorry we just didn’t know the policy?” no accountability or even concern that their customer service representatives are advising incorrectly, and customers like myself made the mistake of trusting them. I won’t trust them again. Avoid AMEX.
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