Customer service has gone to “s*** in a handbag!”I’ve been with AE for 25 years. It was always renowned for its excellent customer service. What has happened? It is now abysmal. I used to get though almost immediately and be able to speak to a human being. Now it’s impossible. I’ve been waiting over 40 minutes and you’re not even given a waiting time estimate. Will need to use another CC company. The company clearly doesn’t care if it isn’t concerned when very loyal customers start to leave.
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