I was scammed by a travel company called Travel Junction, also known as Travel Performance, that pretended to be Virgin Airways and I lost £850. After experiencing the problem I checked Trustpilot and found that lots of other people had also been scammed. I have provided full details to American Express, including confirmation from Virgin Atlantic that no tickets were ever reserved in my name, but after 7 months of raising disputes I still haven't had any money back. I can see from Trustpilot reviewers that some banks have helped their customers. So if you want support from your credit card provider DONT USE AMERICAN EXPRESSTravel Junction asked me for more information some months ago and I provided the booking reference and contact details as requested but they have not contacted me. They have now asked for this information again and I have again provided it. I have also started a complaint with the ombudsman.
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