americanexpress.it

1.4
1.4 Based on 91 reviews

...

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liox9362
BEWARE - American Express - hides in the fine print

Be very careful applying for any of American Express solicited offers - they hide behind the fine print. I have been a good customer with Amex for many years. They bombarded me with solicitations to add an additional Platinum Card to my account. I then added my wife (she had a platinum card on my account a few years ago). When the 20,000 points never arrived I called and they said they would investigate it. No response for a month so I did a follow up phone call. Then told they resolved it but no contact as made. Of course the resolve was a denial of the 20,000 points. They said in the fine print when you sign up - individuals who had a previous platinum card are ineligible for the points. Seems this could be more upfront in the fine print and not buried. To me a classic bait & switch tactic. Of course they will not provide any information on where it is in the fine print - just read it - (it's quite long). Who reads pages of small print in these cases. To me this is a classic way of scamming people into signing up but not providing the benefits.

1
Date of experience: May 24, 2025

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