I’ve had an incredibly frustrating experience with American Express, and I feel compelled to share it. I recently tried to initiate a chargeback for an item that was not as described, and despite providing all the necessary documentation—including clear evidence of the discrepancy, tracking information, and proof of return—American Express has flatly refused to help.Their customer service is almost nonexistent. I’ve tried multiple times to reach out and resolve the issue, but I’m met with the same lack of support. It feels like they’re ignoring my claims and simply brushing off my case. I’m thoroughly disappointed by their lack of assistance, especially considering how much effort I’ve put into providing all the information they should need.If you’re considering using American Express, be aware that they may not have your back if you face a similar issue. The lack of transparency, refusal to assist, and absence of a responsive customer service team are deeply concerning. I expected much more from a company of this caliber.
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