Their medical assistance service while travelling and duly insured a family member under my platinium card, in the specific Amex Platform with a stamped insurance in the name of my platform, the new Europ assistance service just refused to cover my sibling. Which is a full non sense while providing the certificate in the name of my sibling. So I had to anticipate all the fees and I will not even ask them for a refund, as their service is horrible. I will just go for the national health insurance and ask them. But you have to know, the health travel insurance of AMEX italia has been infortunately in this one and only case bullshit for me. I spoke with a “ Monica “
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