Have had AE CC for 50 years, many platinum now green as 84 yo no longer travel worldwide. Have likely charged $2 Million or more. Over the last five years AE has routinnely taked the vendors side of a dispute. I call and badgered endlessly to use useless chate or web site wasting time. Then finally connected to CS in India who are instructed by Management to lie. I try to sove problems with vendor. AE refusses as a condition of getting a vendor account to require a phone number answered by a person. Thrn when unable talk to the vendor all you get from CS in India is lies, deception, and dishonesty. CEO should bfe fired . This comes from top down.
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