"Dear [American Express Support],I made an online purchase using my American Express points, but unfortunately, the item was canceled. Despite this, I have not been reimbursed the points used for the transaction, Upon contacting customer service, I was informed that once points are used, they cannot be reimbursed, which leaves me at a significant loss without receiving the product.I feel that this situation does not align with the excellent service I have experienced with American Express over the years.
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