americanfamilymover.com

Avoid at all costs.

I originally reached out to A.F.M in January 2025 to discuss my family's move from Nevada to Virginia in June 2025. "Daniel K." - who I have not heard from since - provided a moving quote of 650 cubic feet and $3,575for a THREE BEDROOM home with furniture and 70 boxes of items.I have no clue what happened to Daniel, but somehow I was passed along to an "Adrian". In March, we agreed to pay the additional $873 for moving/ packing supplies, which increased our total to $4,448.It's about two weeks before the move and I have heard nothing from AFM. I call, and Adrian is not available, and I am speaking to someone new, (again) this time, it's "Ray." I knew that there were different amounts I needed to pay (deposit, pickup and drop off) and I wanted to clarify them. 28 minutes on the phone with Ray and he was able to give me no answers.He couldn't even tell me who was assigned to my move. On the 9th I called and was able to speak to Adrian, who was able to give my payment breakdown and let me know someone would call the night before to set up times for pickup. I told Adrian about my less than satisfactory call with Ray, and he gave me his work schedule and the best times to get ahold of him. Little did I know, this would be the last time I spoke to Adrian.Well, I didn't get a call the night before, I got a call three nights before, and asking if I would be ready for pickup the next morning. I, unfortunately declined, and said Monday is still the day for us.Sunday night comes, no call. Monday morning, I wake up at 6am Nevada time to call Adrian, because he told me he would be in office "ready to help!". I get Ray again. 32 minutes of being on the phone, we finally figure out who my movers are going to be and instead of them arriving in the morning, they arrived to pack up my three bedroom home at 630pm!Another surprise - how is AMF doing their estimates? With our furniture, and 33 boxes (37 less than what our estimate states) we are NOW to pay $8,200?!? About double our estimate. I would understand a thousand or two, but seriously AMF is out of touch with their estimate figures.So pickup happened on 6/16 and it is now 6/25. Our estimate from AMF states first available delivery date is 6/23. Obviously that date has came and went, without hearing a PEEP from ANYONE. We call, and of course, Ray, is the only one available - oh, and don't bother asking for a supervisor because there never is one "available". Ray says now that we have a window of 21 days for our items to be delivered. We asked Ray if he had been leaving messages for Adrian - our moving specialist to call us, and he gave us the run around. Obviously he is ducking our calls.They claim to work with professionals- they sent over Master Moving INC which has an F rating with the BBB ! An F!!!!Even though I was told we would revive a three day notice of when our furniture would arrive - we were given a 12 hour notice by the driver. The moving company called while the movers were there and said they were"en route". Before they started unloading they wanted the remaining money first. Nothing is labeled and everything is thrown into boxes. Furniture delivered 6/30 from a 6/16 pickup.We also seem to be missing over $1,000 in belongings. Including my Dyson hairdryer, Tory Burch sandals and several bottles of Chanel perfume.An oil diffuser (open) was put in a box, obviously oil spilled on countless previous items- including matryoshka dolls from Kazakstan family brought to me from overseas. Bedroom furniture scraped up. We almost sliced ourselves open with the amount of broken glass that was in this box.We called again today 7/21 and spoke to a Gae (gay) who also has no idea why Adrain hasn't called. She asked for an email, which was sent promptly after she asked- (even though they haven’t responded to any of my emails since 6/14/25) She couldn't tell us who was in charge of the company - what employee doesn't know who the CEO is of their own place of employment - and told us her managers name is "Danielle".

Date of experience: Jun 16, 2025