Review Time
Initially, after reviewing online feedback and the company's responses, I believed this company was fully accountable for my move, Job #AF137840. However, my experience has been extremely negative! I strongly advise against using their services. They claimed to offer me a discount, but instead, they hit me with an unexpected $1500 charge at pickup. As a senior citizen, I felt completely caught off guard by this extra cost. My move was from a warm area to a colder one, and I had been consistently updating my inventory and communicating with my representative. Unfortunately, it seems my rep changed his contact number, resulting in an inaccurate inventory that cost me significantly. The driver assured me he would head directly to my new location and would meet me within a specific timeframe. Believing this, I packed all my warm clothing, expecting my belongings soon. However, after 9 days, they still haven't left the original location and informed me that they have 21 days to deliver. Now I'm left without my items and likely won't see them by Christmas. Others had warned me about this company, and I wish I had heeded their advice. I could elaborate further on my frustrations, but I suggest you read the other reviews for more insight.
Will never use this service again or recommend to anyone. I was charged and extra $1200 after my items were loaded onto the truck. Then it took 10 days instead of the 5 days they told me it would take to receive my items. Delivery guys were lazy and could care less how my items were delivered.
8.22.25 DO NOT USE THIS COMPANY it is a SCAM dig deep to find the real reviews They will purposely underestimate your move to charge you more. I told Colby that I had 2 10X10 storage units that I had to pick up. He estimated 1170cuft. 2 bedrooms. He assured me that I would receive a 26ft truck. A 26ft truck at the least is 1600 cuft. It holds 3-5 bedrooms. If I would have kept them I would have definitely been charged more. They also kepted my deposit of $1,300. Online says that I could cancel 48 hours before the scheduled trip. The trip is scheduled for September 20, 2025. However on the contract it says 72 hours to cancel and to send it to a certain email. I unfortunately sent it to Colby who didn't respond. I called the next day which is today. Got his vm. I called the main number spoke to Ray. He gave me the correct email to send my cancelation to. Debbie called me in response to my cancelation email and she agreed that the move was underestimated. But she still made it VERY clear that my deposit was non- refundable. I couldn't even dispute it with my bank. They converted my payment into a check. This is definitely a scam. I do believe they are a scam and a broker. Which means they dispatch other trucking companies to move your stuff. no one never responded to my email to even acknowledge the cancelation. They have three different names: American family moverFour Winds relocation Movesafe relocation I'm happy that I caught it only God knows how horrible things could have turned out! This is a very expensive lesson that definitely will NOT happen again!It's very sad that they obviously need money so bad to SCAM people. This could be a really good legitimate and lucrative business. To receive $1300 and you did nothing for it is INSANE! Karma is REAL. It’s not good or bad it just IS!
This company is a mess. They misquoted the cost of the move and kept adding to it once they arrived FIVE DAYS later. They did not read the instructions on where to offload, despite being informed of the small alley that would require a smaller truck for transfer, which they assured us was how they would handle it. They were told repeatedly how many stairs there were, and now they are charging more for those, which should have been included in the price. They finally arrived today 8 hours late, and they are charging us $75 per foot that they have to travel because they had to park the huge truck down the street because they did not follow the instructions. It has been a nightmare, and I would never recommend them.
Where do I start? How about the fact that they quoted me $1,800 and I ended up paying $9,500. Or when I emailed them twice to tell them that we would have more stuff than initially quoted and, when I asked what the extra cost would be, they said there would be no extra cost. Then when I tried calling and emailing them to clarify, there was no response. They also hired a very unprofessional moving company (apparently they are just brokers and don't have their own trucks), who showed up 2 hours after my scheduled window, constantly complained about the work, didn't provide an inventory list, showed up 3 days late, stacked my stuff in a way that either destroyed boxes at the bottom or just threw furniture on top of each other without any care, and then dumped their trash for us to take care of. Never EVER use this company. They will act all nice and professional to get you and then bait & switch you into paying 4.5x more than expected. They should be out of business.
This company is a complete scam They are liars and cheaters. They promised delivery in 2-3 days to secure my business, took all my belongings, and then suddenly claimed it could take up to 30 days with zero accountability. This is nothing short of holding my things hostage Their sales team sweet-talked me nonstop before pickup, but once they had my stuff, they turned into ghosts or rude agents who couldn't care less about helping me. They are unprofessional, unethical, and operate like a legalized extortion racket. They have caused me an unbelievable amount of stress, mental trauma, and disruption to my life. It feels like they deliberately lie to trap customers, knowing you have no choice once they take your belongings. If you want to be robbed legally, choose them. Otherwise, stay far away from these scammers.
I originally reached out to A.F.M in January 2025 to discuss my family's move from Nevada to Virginia in June 2025. "Daniel K." - who I have not heard from since - provided a moving quote of 650 cubic feet and $3,575for a THREE BEDROOM home with furniture and 70 boxes of items.I have no clue what happened to Daniel, but somehow I was passed along to an "Adrian". In March, we agreed to pay the additional $873 for moving/ packing supplies, which increased our total to $4,448.It's about two weeks before the move and I have heard nothing from AFM. I call, and Adrian is not available, and I am speaking to someone new, (again) this time, it's "Ray." I knew that there were different amounts I needed to pay (deposit, pickup and drop off) and I wanted to clarify them. 28 minutes on the phone with Ray and he was able to give me no answers.He couldn't even tell me who was assigned to my move. On the 9th I called and was able to speak to Adrian, who was able to give my payment breakdown and let me know someone would call the night before to set up times for pickup. I told Adrian about my less than satisfactory call with Ray, and he gave me his work schedule and the best times to get ahold of him. Little did I know, this would be the last time I spoke to Adrian.Well, I didn't get a call the night before, I got a call three nights before, and asking if I would be ready for pickup the next morning. I, unfortunately declined, and said Monday is still the day for us.Sunday night comes, no call. Monday morning, I wake up at 6am Nevada time to call Adrian, because he told me he would be in office "ready to help!". I get Ray again. 32 minutes of being on the phone, we finally figure out who my movers are going to be and instead of them arriving in the morning, they arrived to pack up my three bedroom home at 630pm!Another surprise - how is AMF doing their estimates? With our furniture, and 33 boxes (37 less than what our estimate states) we are NOW to pay $8,200?!? About double our estimate. I would understand a thousand or two, but seriously AMF is out of touch with their estimate figures.So pickup happened on 6/16 and it is now 6/25. Our estimate from AMF states first available delivery date is 6/23. Obviously that date has came and went, without hearing a PEEP from ANYONE. We call, and of course, Ray, is the only one available - oh, and don't bother asking for a supervisor because there never is one "available". Ray says now that we have a window of 21 days for our items to be delivered. We asked Ray if he had been leaving messages for Adrian - our moving specialist to call us, and he gave us the run around. Obviously he is ducking our calls.They claim to work with professionals- they sent over Master Moving INC which has an F rating with the BBB ! An F!!!!Even though I was told we would revive a three day notice of when our furniture would arrive - we were given a 12 hour notice by the driver. The moving company called while the movers were there and said they were"en route". Before they started unloading they wanted the remaining money first. Nothing is labeled and everything is thrown into boxes. Furniture delivered 6/30 from a 6/16 pickup.We also seem to be missing over $1,000 in belongings. Including my Dyson hairdryer, Tory Burch sandals and several bottles of Chanel perfume.An oil diffuser (open) was put in a box, obviously oil spilled on countless previous items- including matryoshka dolls from Kazakstan family brought to me from overseas. Bedroom furniture scraped up. We almost sliced ourselves open with the amount of broken glass that was in this box.We called again today 7/21 and spoke to a Gae (gay) who also has no idea why Adrain hasn't called. She asked for an email, which was sent promptly after she asked- (even though they haven’t responded to any of my emails since 6/14/25) She couldn't tell us who was in charge of the company - what employee doesn't know who the CEO is of their own place of employment - and told us her managers name is "Danielle".
This company took $2500 of my money and did not complete the contract. they did not move one piece of furniture. Check your inventory list. when they showed up to my house, the movers automatically wanted more money. the inventory list was incorrect, they wanted money to adjust the list. it wasn't even my list. Do tyour research, READ THE OTHER REVIEWS! SAVE YOUR MONEY AND YOUR SANITY!
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American Family Mover is a trusted, affordable long-distance moving company that offers comprehensive moving assistance. Our budget-friendly options make moving out of state easy and stress-free, without breaking the budget. Our team of professionals has perfected the process to ensure your state to state move is handled with care and efficiency. We are committed to providing an affordable and comprehensive interstate moving experience, tailored to meet your unique demands and budget. For more information, visit our website or call us at (855) 735-6777.See more
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