americanfloormats.com

1
1 Based on 29 reviews

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A0M_Enuos
Completely Unsatisfactory Experience

My experience with the company has been entirely unsatisfactory, and I feel it's important to share my story. 1. No Physical Location & No Inventory: I discovered that the company operates remotely and holds no inventory. Products are manufactured only after orders are placed, leading to significant delays. 2. First Order Was Wrong: The initial shipment was entirely incorrect. Instead of rectifying their mistake, the company pressured us to accept a discount on the wrong product. We had to insist on getting what we paid for. 3. Replacement Delays & Damage: The replacement took two additional months and arrived damaged, forcing us to refuse delivery. 4. Promised Refund Never Came: Despite being told we would receive a full refund, it never happened. Multiple calls led to excuses, and we were often told no one was available to help. 5. Had to Dispute via Credit Card: After getting nowhere, we filed a dispute through our credit card company to recover our funds. Final Verdict: Avoid this company at all costs.

1
Date of experience: Nov 24, 2025

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