Review Time
I ordered black rubber flooring for a gym, but the quality varied significantly—some pieces were shiny while others were gritty. The issue was not addressed, and there was no assurance of consistency in the product. The support team was unhelpful and somewhat passive-aggressive. I cannot recommend this service.
I ordered black rubber flooring for a gym, but the quality was inconsistent—some pieces were shiny while others were gritty. The issue was not resolved, and no promise of consistency was offered. The support team was unhelpful and somewhat passive-aggressive. I wouldn't recommend this service.
My experience with the company has been entirely unsatisfactory, and I feel it's important to share my story. 1. No Physical Location & No Inventory: I discovered that the company operates remotely and holds no inventory. Products are manufactured only after orders are placed, leading to significant delays. 2. First Order Was Wrong: The initial shipment was entirely incorrect. Instead of rectifying their mistake, the company pressured us to accept a discount on the wrong product. We had to insist on getting what we paid for. 3. Replacement Delays & Damage: The replacement took two additional months and arrived damaged, forcing us to refuse delivery. 4. Promised Refund Never Came: Despite being told we would receive a full refund, it never happened. Multiple calls led to excuses, and we were often told no one was available to help. 5. Had to Dispute via Credit Card: After getting nowhere, we filed a dispute through our credit card company to recover our funds. Final Verdict: Avoid this company at all costs.
I want to reiterate the concerns regarding the abysmal customer service; they sent me the wrong product and then insisted on charging me for shipping and a 25 percent restocking fee for their error, claiming it was a courtesy. They also provided an incorrect order confirmation that was supposedly part of an ad, despite having an order number. I hope the relevant authorities investigate this company.
I ordered mats that were supposed to ship within five to ten business days. However, on the 12th business day, they finally shipped. I decided to give them another chance with a different mat advertised as a “quick ship” item, but I was later informed it would still take 5-10 days to ship. The shipping claims are far from accurate—expect at least three weeks before your order is shipped.
The floormat I ordered did not meet the specifications, rendering it unusable. It was never used and remained in the original packaging. When I requested a refund, I received no assistance whatsoever. While the product itself is good, the lack of customer service skills is disappointing. The packaging also caused the mat to buckle. I will not be ordering from this company again.
While the price and delivery were satisfactory, I ordered a desk chair mat and it arrived tri-folded. It’s baffling that they would fold a large plastic mat that isn’t designed to be folded. I doubt it will lay flat. I certainly won’t be purchasing another one from this company.
The customer service is incredibly frustrating. Simple inquiries are met with condescension or ignored altogether. When I asked about shipping, I was told to wait. They even refused to provide an invoice for export purposes. Replies to emails seem to take two days. I still have no idea when my product will ship. I will not be dealing with them again and advise others not to either.
If I could give zero stars, I would. The service is rude, shipping is late, and customer service is non-existent. I called ahead to ensure I was ordering correctly, but later found out I hadn’t chosen the right quick ship option and was charged an additional $600. I was promised next-day shipping, but it took four days. We lost a contract due to this delay. If you care about your reputation, avoid this company!
If you’re thinking about purchasing from this company, heed the warnings. The floor mat I received was overpriced, and the quality was lacking. There’s also a 25% restocking fee, and return shipping costs fall on the buyer, which is hidden in fine print. When I inquired about a return, the customer service representative was extremely rude and condescending. This company is not worth your time.
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