I recently purchased three rolls of rubber flooring for my basement gym. I have no issue with the quality of the product, it is as advertised. (I mean it’s not exactly hard to manufacture rubber flooring.). My issue is with the company.I was careful to measure my space accurately, it’s 15’4” long and roughly as wide. They sell rolls in 4’ widths and then they are cut to the desired length. I ordered my rolls to be 15’ long so that I could simply unroll it in my space.Fast forward to today, My three rolls of flooring arrived. I cut the first one open and it measured 17’ long. I called the company thinking it was an error. They explained that this is how they always do it and then I can cut it to fit.The problem with that is that I am not looking for a DIY project. I just wanted to roll it out on the concrete floor. I am not concerned about a 2” gap on either side. I wanted a nice clean line and minimal effort. When I called they were not interested in helping me at all. This flooring is not cheap, especially when they tag you for shipping.Bottom line, this is just another company that doesn’t understand/care about customer service. They have an acceptable product but did a terrible job communicating with me on my needs.
Claim your business profile now and gain access to all features and respond to customer reviews.
