This agency uses "partners" which you are not allowed to approve in advance. Meaning, I was passed from American Forces Travel, to Priceline and then to Agoda. Needless to say, I did not know who to contact in the event of a problem. In the process, I also lost the ability to have a refundable rate. And, generally was ignored.Their contact email is NOT functional and returns as undeliverable. It might actually be the world's worst travel company and you have nobody to complain to except for your credit card company to dispute the charges. You certainly will NOT get to speak to a person in this company. In fact, I think it is a phantom company and it only exists as something like a "drop-shipping" company on Amazon. A company that advertises, but outsources everything to other companies and provices the worst service possible and nobody to even call and complain to.I am in the process of cancelling all of my reservations for the next 6 weeks of travel and I am rebooking directly with the hotels. Otherwise, the hotel will not even attempt to resolve your problems or make changes since this semi-non-existent company has no working email or telephone number
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