Be sure to look beyond the 4.6 Star Rating. Our nightmare with American Hartford Gold began on July 12, 2022, when my wife and I chose to allocate funds to newly created IRAs—set up specifically to purchase precious metals—to buy products that were presented to us as sound retirement investments.
From the beginning, we made it very clear to our sales representative, Thomas Smith, that we were not collectors. We were seeking the best value for long-term retirement investing. Despite this, we were advised to purchase so-called “investment-grade” coins and bars. At no time were we informed of any extraordinary premiums — later we learned that we had been overcharged, ranging from 49.29% to 95.53% over spot prices for gold and silver.
Specifically:
• On 7/12/2022, we purchased silver at an approximate 73.68% premium.
• On 7/12/2022, I purchased gold at an approximate 49.28% premium.
• On 2/29/2024, we were again sold silver at an approximate 95.53% premium.
At the time, we had no experience with precious metals investing and relied entirely on the guidance and representations of our sales advisor. We trusted that he would recommend products aligned with our clearly stated investment and retirement goals.
In April 2024, I began requesting updated statements reflecting the value of our gold and silver for a portfolio review with my investment advisor. After numerous calls, I was repeatedly told that my account representative was unavailable and that messages would be passed along. I never received a return call.
After weeks of persistence, I finally spoke with a representative who told me that although we would realize a profit on the gold investments, that would not be the case with the silver. This made no sense to me. Since the time of our purchases, spot prices had risen dramatically for both gold and silver. When I asked how our holdings could show little to no increase despite major gains in spot prices, the representative failed to provide a clear explanation.
In early December 2025, I requested a buyback quote. Again, my calls and emails went unanswered. Eventually, I reached Stuart Grant in Client Relations, who provided a quote for only a portion of our holdings—at wholesale melt value for the same so-called “investment grade” coins we were guided to buy.
Our total initial investment was $61,473.90. Based on current spot prices, the approximate spot value of our holdings is $129,158.75. However, we were initially overcharged by $19,417.79 in premiums, and the company is now offering to repurchase the metals at wholesale melt value, which is only a small fraction of what our investment would have been worth had we not been swindled.
This company is run by scammers with no conscience, eager to take advantage of people who are expecting them to be honest and trustworthy—shame on you Amercian Hartford Gold, and on Bill O’Reily for recommending this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
