Absolutely terrible customer service. Misleading information from multiple members of the team with all issues being pinned on “back end team” that aren’t accessible in any way. Couldn’t access my account as a pop up kept asking for documents to verify account. Wasn’t able to submit online even after trying 3 times due to error messages. I submitted the documents on call via a link sent by a customer care team. I was told it would be processed in 5 days. Still wasn’t able to access my account. Couldn’t even access chat function as you need to sign into your account for that. Spent two weeks trying to get some update, passed around multiple people. There is no email address you can contact and they refuse to provide any other means of contacting. I ended up cancelling my card after being with them for 4 years.
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The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City.