Customer service has gone seriously downhill. Will block your card for no apparent reason, ask for statements of income etc when I have had an Amex account for probably a decade and NEVER (not once) not paid off my statement in full every month. Last year or so the service has gone completely down the toilet! I made a complaint and even got a complaint reference number only for them to not even recognise the complaint after… despite me having proof there was a reference number.
Complete mess. If you’re considering joining Amex, would avoid!
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The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City.