DO NOT USE!!! LOTS OF HIDDEN EXTRA CHARGES DO NOT USE...PLEASE BE WARNED!!!!DREADFUL COMPANY. We have also reported their dishonest practices to their trading standards who have confirmed they are investigating so anyone unhappy please do the same. For people who are on a tight budget this is so unreasonable and underhand. We Challenged the extra costs of over 80€ on principle. Zest have been rubbish in addressing the matter and AMOITA.COM JUST TELL LIES. You may as well rent from the reputable car cos.We arrived at Faro airport at 930pm. Their ‘office’ closes at 10pm and is in car park 4 next to the portacabin. We arrived at 950pm. The Rep literally has a high bar table which she uses as her base in the car park. We go to Portugal two or three times a year. I normally book through the more reputable car hire cos but thought I would give it a go for £97.00. We booked a small car. The car was covered in dents and scratches, which were marked on our contract but the Rep didn’t come to the car. She told us we had a full tank, which when we set off appeared to be but just as we left the airport the last digit appeared on the fuel indicator. The car was okay but scruffy but we thought for that amount it was ok. We were promised a phonecall the day before departure to arrange the drop off...No missed calls on either of our phones,texts or emails? I emailed them the morning before our departure, no reply. We arrived at 4am but couldn’t get through the barrier due to a stationary van so pulled into P2. My husband went to look for the rep in P4 spent over twenty minutes looking for them including the portacabin, he also asked the other car hire reps and they said they hadn’t seen the usual people that come. They advised us to leave the keys and ticket in the drivers sun visor. I also emailed the co and told them what we had done.No reply. A week later after our return I emailed them, no reply. I emailed zest in the U.K. and then I received a reply from them. They Stated there was someone there at 4am, they had rung both our nos and texted us the day before. So the out of hour charges of €25 x 2 collecting and dropping off was in order. This is all basically NOT TRUE. The car was also returned with the same amount of fuel but they state it was full and filled it and charged us accordingly. They did not inform us of the cost of the toll charges which will have been minimal as we only used the motorway from faro to Tavira and back again. They have denied everything and as a result charged us nearly €80 extra.So not cheaper at all. My advise DO NOT USE AMOITA. Dreadful and we will use a reputable co in the future, Enterprise have always been very good at the Aport.
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