We rented a car with amoita in Feb 2022. We had to pay the full amount up front by creditcard. Based on the positive reviews, we had no hesitation. The contract listed that we would get a full refund minus 25 euros if we cancelled the reservation at least 48 hours in advance. Unfortunately due to excessive problems with lack of staff at Schiphol airport, our tickets were cancelled with no means to rebook our flight. We cancelled our reservation and have asked for the refund. After repeated e-mails, amoita finally did confirm the cancellation, but claims they can not refund our card because the payment was made 90 days ago. They also claim that 'the system' or some form of legislation does not allow them to pay us back through a normal bank transfer, which is 1. totally bogus, other companies have payed back for example accomodation rentals with no reference to any system whatsoever. 2. Not mentioned in the terms of the contract. They claim we can only get a refund by filing a complaint with our bank. Which is an arduous process, and also, our bank has already stated that since we made the payment more than 4 months ago, this route does not apply.
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