We recently moved from Paris to Toronto, and we couldn't be happier with the service we received. From the first phone call, the team was incredibly helpful. They explained everything clearly and helped us feel prepared for the big move (as we had two containers). On the first packing day, the team arrived right on time and got straight to work. They were friendly and professional, handling our belongings with care. They even let the kids help pack a "special box" with their favorite things, which made them feel involved and less anxious about the move ( and following their favourite packer Ismael for 4 days straight). The shipping process was smooth, and we got regular updates throughout. Rita, our coordinator kept us informed at every stage, so always knew where our things were. There was a slight delay in customs, but the team handled everything for us and kept us in the loop, which was reassuring.When our belongings arrived in Toronto the team unpacked and set everything up exactly how we wanted it. The movers were quickly and efficient, and nothing was damaged.Overall, we're really happy with the service. The team took all the stress out of our move, and we would definitely recommend them to anyone moving internationally.
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AMOOV GROUP was created in 2014 by a group of like-minded moving & shipping professionals, to tackle the mediocre quality experienced overall in the moving industry. With 1 goal in mind: aim to provide a great & seamless moving experience, with the same high-level consistency, worlwide.
AMOOV continues to be built on this clear philosophy, based on two core principles : Quality and Customer happiness, at the base of every AMOOVers’ actions & decisions.
These principles reflect in many aspect of the service we provide:
- In the triple-layered carton boards or corrugated sheets our packing crews use.
- The care in the packing of your belongings; no matter they are fragile or not, expensive or inexpensive. We love our moves with 0 broken items.
- In our high-end & ISO 9001 approved international supply chain processes, door to door: keeping timeline we promise, despite & taking into account COVID-19, geopolitical issues, port congestions or other events.
- Above all, they reflect in the crystal-clear communication and anticipation of our move managers to our customers, keeping you informed at all time. That reflect in our commanding “1 hour reactivity” rule to any of your questions.
We don’t think of ourselves only as a customer-centric enterprise, but also and foremost, a people-focused enterprise. We understand that at the end, we move the whole life of individuals, families, & employees, and that every move is unique in circumstances. At the end, moving happiness is a mission that we take…Very seriously 😉.
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