This has been the most frustrating experience I’ve ever encountered. Our belongings finally arrived after 13 months, while we were initially quoted 40 days. I had to contact them via email and phone countless times. Just before delivery, they requested a $1,400 deposit, and I am still waiting for my refund! They keep assigning new representatives despite assurances of having one designated contact. I strongly advise against using this service.
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AMOOV GROUP was created in 2014 by a group of like-minded moving & shipping professionals, to tackle the mediocre quality experienced overall in the moving industry. With 1 goal in mind: aim to provide a great & seamless moving experience, with the same high-level consistency, worlwide.
AMOOV continues to be built on this clear philosophy, based on two core principles : Quality and Customer happiness, at the base of every AMOOVers’ actions & decisions.
These principles reflect in many aspect of the service we provide:
- In the triple-layered carton boards or corrugated sheets our packing crews use.
- The care in the packing of your belongings; no matter they are fragile or not, expensive or inexpensive. We love our moves with 0 broken items.
- In our high-end & ISO 9001 approved international supply chain processes, door to door: keeping timeline we promise, despite & taking into account COVID-19, geopolitical issues, port congestions or other events.
- Above all, they reflect in the crystal-clear communication and anticipation of our move managers to our customers, keeping you informed at all time. That reflect in our commanding “1 hour reactivity” rule to any of your questions.
We don’t think of ourselves only as a customer-centric enterprise, but also and foremost, a people-focused enterprise. We understand that at the end, we move the whole life of individuals, families, & employees, and that every move is unique in circumstances. At the end, moving happiness is a mission that we take…Very seriously 😉.
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