I placed an order on July 3rd. The purchase confirmation stated it would take '1 to 3 weeks' to produce, which I found acceptable. I specifically wanted a durable linen item. However, it took 4 weeks, and I received no updates during that time. When it finally shipped in early August, I chose an eco-friendly delivery option, but it was sent to a different city, making it hard to access without a vehicle. I was unaware of the shipment status until it was already returned to the sender. The company agreed to refund me on September 8, but as of October 27, I have yet to receive it, despite the item being back at their location. After sending another inquiry, I finally learned that they had forgotten to process my refund. If I had trusted them again, I would have lost my money! I hesitated to write a negative review, but I feel it’s necessary to warn future customers about these issues. The company needs to reevaluate its supply chain; optimistic responses won’t suffice. It’s unfortunate because the retail sector needs businesses like this.
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AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.
